Guest Service Information

Welcome to your Zell am See / Kaprun holiday accommodation.
Your home away from home.

At Austrian Alpine Getaways we believe that the best times are spent on holidays!  

Experience “living like a local” in one of the most beautiful Alpine village in the world. 


Once you have reserved your fantastic holiday home or apartment – you can sit back, relax with the knowledge that everything
will be taken care of.

Our online Guest Area will allow you to manage your reservation and find all the important information that you need to start
planning your holidays.

And with our easy online Check-in - it’s the start of a stress-free holiday.

Plus, we are just a call or email away. Don’t hesitate to contact us and let us know if you have any questions or if there is something
we can help with making your stay more memorable.

Arrival Ready

We pride ourselves in ensuring that all our holiday homes are parkling clean and the beds have been made with fresh high-quality linens.

All you must do is unpack your suitcase – grab your skies and hit the slopes.

Home Comforts

All our self-catered holiday apartments with kitchens have all the basics that you need including:

  • Stove top, fridge, microwave, dishwasher
  • Coffee machine, kettle, toaster
  • Pots & pans, dishes, cutlery

Our holiday apartments are stocked with all the basics condiments such as

  • coffee pods, tea
  • salt, pepper, sugar, oil
  • dish soap, towels
  • dishwasher tablets
  • toilet paper

Just like home.

When you arrive, you can relax

Guest Concierge

Austrian Alpine Getaways is the only agency in Zell am See/Kaprun to personally meet you at your holiday home*-not in our agency office.

We do more than just hand over the keys

  • Our concierges will give you a tour of your holiday home, explain any rules, share local recommendations and importantly help with the pesky problems of turning on the TV, connecting to the internet.  
  • You’ll be feeling like you’re at home in no time.  

Please note: late check-ins after 8 pm will be organized by Key drop. One of our friendly team members will meet you at your convenience the following morning.


Local Friendly Support

The Austrian Alpine Getaways team lives full-time in Zell am See/Kaprun. Any questions during your stay– we are only a call away.

Our local team knows where all the hidden gems are – from the best restaurants and bars – our favorite pistes – and recommendations for the greatest hikes and bike trails.

We love it in Zell am See/Kaprun and we know that you will too! 

Check out our blog for all hints 

Multi-lingual staff

Our staff can speak your language. Our team speaks German and English.

Additional Services

Mid-Stay Clean:  

Want your holiday home to look like the first day you checked in? Want some fresh towels and linens? Don’t worry, you can book a mid-stay clean. We can organize our friendly housekeeping staff to:

  • Replace Towels & linens
  • Sparkle Clean- Refresh with a general clean of bathrooms, floors and kitchen benches.  

(Additional charges apply)