Guest Services

Welcome to your Zell am See / Kaprun holiday accommodation.
Your home away from home.

At Austrian Alpine Getaways we believe that the best times are spent on holidays!  
We have hand-selected a portfolio of privately-owned holiday homes and apartments– Simply the best that Zell am See/ Kaprun
region has to offer. Our pre-screening means that you can rest assured knowing that all our apartments, chalets and homes
will live up to your expectations.

Austrian Alpine Getaways is your full-service holiday property manager. You can have all the benefits of the finest self-catering
accommodation combined with hotel-like perfection.

What sets Austrian Alpine Getaways apart from all other holiday letting agencies is that we treat you like you are a guest in our own home. You can expect top-shelf service ensuring that you will have the best possible vacation.

You will be planning your next visit before you leave.

From reservations – pre-arrival- check-in – to departing- the team at Austrian Alpine Getaways is here to help.  
Experience “living like a local” in one of the most beautiful Alpine village in the world. 
 

Pre-Arrival

Once you have reserved your fantastic holiday home or apartment – you can sit back, relax with the knowledge that everything
will be taken care of.

Our online Guest Area will allow you to manage your reservation and find all the important information that you need to start
planning your holidays.

And with our easy online Check-in - it’s the start of a stress-free holiday.

Plus, we are just a call or email away. Don’t hesitate to contact us and let us know if you have any questions or if there is something
we can help with making your stay more memorable.

Arrival Ready

We pride ourselves in ensuring that all our holiday homes are parkling clean and the beds have been made with fresh high-quality linens.

All you must do is unpack your suitcase – grab your skies and hit the slopes.

Guest Concierge

Austrian Alpine Getaways is the only agency in Zell am See/Kaprun to personally meet you at your holiday home*-not in our agency office.

We do more than just hand over the keys

  • Our concierges will give you a tour of your holiday home, explain any rules, share local recommendations and importantly help with the pesky problems of turning on the TV, connecting to the internet.  
  • You’ll be feeling like you’re at home in no time.  

Please note: late check-ins after 8 pm will be organized by Key drop. One of our friendly team members will meet you at your convenience the following morning.

 

Home Comforts

Our holiday homes are stocked with all the basics such as toilet paper, dishwasher tablets, tea & coffee and essential toiletries.
Just like home.

When you arrive, you can relax. Need anything specific?
Just let us know.

Local Friendly Support

Our team is based in Zell am See/Kaprun. Any questions during your stay– we are only a call away.

Our local team knows where all the hidden gems are – from the best restaurants and bars – our favorite pistes – and recommendations for the greatest hikes and bike trails.

We love it in Zell am See/Kaprun and we know that you will too! 

Multi-lingual staff

Our staff can speak your language. Our team speaks German, English, Dutch and Arabic. 

Additional Services

Mid-Stay Clean:  

Want your holiday home to look like the first day you checked in? Want some fresh towels and linens? Don’t worry, you can book a mid-stay clean. We can organize our friendly housekeeping staff to:

  • Replace Towels & linens
  • Sparkle Clean- Refresh with a general clean of bathrooms, floors and kitchen benches.  

Breakfast Delivery:  

Holidays should start with a steaming cup of coffee or tea and a warm chocolate croissant. If you feel the same, we can provide a breakfast delivery service. Put on the coffee machine and your selection of bakery delights will be delivered right to your door.  

Hampers:

Arriving late and would like some snacks? Or need some wine and cheese to relax after your journey to Zell am See/Kaprun. Pre-book one of our personalized hampers or snack packs to and arrive at your holiday home with one less worry (prices from Euro 25).  

Luxury Welcome Pack- Selections can include: Fresh fruit, chocolates, cheese & biscuits, wine, beer.  

Drinks Pack- Selections can include:  Red/white wine, champagne, beer, soft drinks

Snack Pack:  Selections can include:  Soft drinks, potato chips, nuts.